OLAJUMOKE MOSHOOD

Customer Success Associate | Client Relationship Management

About

Results-driven communications specialist with extensive experience in client relationship management, strategic planning, and data-driven performance optimization. Proven ability to build strong stakeholder relationships, drive customer retention, and deliver measurable value through impactful campaigns and proactive support. Eager to leverage a track record of enhancing client satisfaction and achieving business growth in a Customer Success Associate role.

Work Experience

Senior Analyst, Brand Account & Programs Manager

Precise Platforms

Mar 2024 - Apr 2025

Yaba, Lagos State, Lagos State, NG

Managed key client accounts and programs, ensuring successful campaign execution and fostering strong relationships to drive brand visibility and client satisfaction.

  • Cultivated and strengthened relationships with key media outlets and influencers, increasing media placements by 60% and positive media coverage by 25% for clients.
  • Served as the primary point of contact for a major client, Henkel, coordinating media relations and press releases to boost company awareness in target markets.
  • Managed and coordinated multi-channel media campaigns for diverse clients, achieving a 15% increase in overall campaign performance through seamless execution.
  • Analyzed campaign data to identify optimization opportunities, enhancing client ROI by 20% and informing strategic communication decisions.
  • Collaborated cross-functionally to ensure 90% on-time delivery for all projects, consistently meeting deadlines and exceeding client expectations.

Marketing Communications Assistant

Bora Africa

Jun 2022 - Dec 2023

Lekki, Lagos State, Lagos State, NG

Supported marketing communications initiatives, focusing on client engagement and performance optimization to enhance brand visibility and achieve business objectives.

  • Achieved an 80% customer retention rate, directly contributing to a 20% increase in annual recurring revenue for the organization.
  • Assisted with client media training and facilitated media events, including press conferences and briefings, to enhance client communication capabilities.
  • Analyzed campaign data to identify areas for improvement, optimizing performance and delivering a 20% increase in ROI for clients.
  • Negotiated favorable rates with media vendors, resulting in 15% cost savings while maintaining high visibility for client campaigns.
  • Initiated and developed a social media plan, expanding company branding and increasing Twitter followers by 74% within the first year.

Education

International Relations

Obafemi Awolowo University

4.04/5.0

Sep 2017 - Jul 2022

Ile-Ife, Osun State, NG

Courses

  • Diplomacy
  • Foreign Policy
  • Research Methodology

Volunteer

Academic Secretary

International Relations Students' Association (IRSA OAU)

Jan 2020 - Dec 2022

Ile-Ife, Osun State, NG

Managed academic communications and facilitated learning initiatives for students and faculty.

  • Served as the primary point of contact for inquiries from over 500 students, faculty, and external parties regarding academic matters, ensuring timely and accurate responses.
  • Prepared and distributed official communications, including academic announcements and updates, to a large student body.
  • Oversaw the organization and storage of critical academic documents and related materials, improving accessibility and record-keeping efficiency.
  • Facilitated well-structured and engaging tutorial sessions for diverse student groups, promoting effective learning through tailored plans and interactive activities.

Certificates

Diploma in Public Relations & PR Management

Udemy

Jan 2024

Diploma in Social Media Marketing & Management

Udemy

Jan 2024

Diploma in Customer Service

Alison

Feb 2022

OloriSuperGal Media Internship

OloriSuperGal Media

Jan 2022

Delegate of Chile in the Ife Model United Nations (IFEMUN) on the UN Women Committee

Ife Model United Nations

Jan 2021

Customer Relationship Management (CRM)

Side Hustle Internship

Jan 2020

Soft Skills

Jobberman

Jan 2020

Awards

Republic of Korea Prize

Republic of Korea

Jul 2022

Awarded for being the top graduating student in Asia in World Politics, demonstrating exceptional academic achievement and analytical rigor.

Languages

English

Skills

Customer Success & Relationship Management

  • Client Liaison
  • Stakeholder Management
  • Customer Retention
  • Client Advocacy
  • Onboarding Support
  • Issue Resolution
  • Client Enablement

Communication & Presentation

  • Strategic Communication
  • Media Relations
  • Content Development
  • Public Speaking
  • Reporting
  • Cross-functional Communication

Data Analysis & Optimization

  • Analytics & Metric Tracking
  • ROI Analysis
  • Performance Optimization
  • Market Research
  • Competitor Analysis
  • KPI Tracking

Project & Campaign Management

  • Project Coordination
  • Campaign Execution
  • Strategic Planning
  • Time Management
  • Deadline Management
  • Resource Allocation

Digital Marketing & Tools

  • Digital Campaigns
  • Social Media Marketing
  • Brand Management
  • Content Marketing
  • Google Alerts
  • Sprout Social
  • Zoho
  • TalkWalker

Business Acumen

  • Business Development
  • Vendor Negotiation
  • Budget Management
  • Strategic Partnerships